What is MI-Connection?
MI-Connection (pronounced My Connection) is the new locally owned and operated cable and Internet system in the counties of Mecklenburg and Iredell in North Carolina. The towns of Mooresville and Davidson control MI-Connection. In addition, MI-Connection serves those customers in Cornelius and Mecklenburg County that have traditionally taken service from Adelphia. MI-Connection’s mission is to “provide state-of-the-art, locally-owned essential communications infrastructure delivering robust products, economic development opportunities and superior customer service.”
Where is MI-Connection located and what are its hours?
MI-Connection's office is located at 435 South Broad Street in Mooresville and office hours are 8 a.m. to 6 p.m. Monday through Friday and 8:30 a.m. to noon on Saturday.
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BILLING
I am paying a discounted or promotional rate. Will I lose my discount?
MI-Connection will honor all promotional rates initiated by Time Warner Cable through the promotion term.
What payment methods will I have available for MI-Connection?
We offer a number of payment options. Choose one of these convenient methods:
Bank draft, credit card draft, one-time credit card payment, online payments with credit card or check www.mi-connection.com, Auto-Pay, Pay by phone with a check or credit card (call toll-free 1-866-585-7862), mail and in person payments at the MI-Connection office.
How do I sign up for Auto Pay with MI-Connection?
Please obtain a MI-Connection Auto Pay Authorization Form online www.mi-connection.com or from customer service, complete and return to:
P.O.Box 90
Mooresville, NC 28115-0090
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SERVICES
How do I add another digital box (converter) or DVR?
You may pick it up at the MI-Connection office or you may schedule an onsite appointment for us to deliver and install the box. There is a charge of $25.00 if you schedule an onsite appointment.
What High Definition channels are available?
The following channels will continue to be offered in HD:
WSOC ABC
HD Net
WCNC NBC
HD Net Movies
WBTV CBS
MOJO
WCCB FOX
ESPN
Discovery Theatre
ESPN 2
Will there be any new HD channels offered with MI-Connection?
We will add channels to the lineup when the system upgrade is complete. We will begin the upgrade by April 2008. New channels including HD channels and advanced services will be added as the upgrade progresses.
What equipment does MI-Connection offer for cable services?
We will offer standard, HD, DVR and HD/DVR combo boxes. We also offer one-way digital cable cards.
Will MI-Connection offer a local channel, like the former channel 14?
MI-Connection is exploring options now to offer local programming to our customers.
When will telephone service be available?
Telephone service will be available to MI-Connection customers after we complete the system upgrade. We anticipate the upgrade to be complete in early 2009.
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CUSTOMER SUPPORT
Who do I call if I need help with my bill or have a service problem?
Call 704-660-3840 for residential customer service. For 24 x 7 technical support, call 704-660-3842.
What can we expect from customer service?
MI-Connection will be assisted by a pioneering telecommunications company known for its award-winning customer service. We expect the improvements to be numerous. For example, MI-Connection will provide 24x7x365 technical support. Our goal for on-site service and installation visits is to arrive within a one-hour timeframe. Customers will no longer be expected to waste an entire morning or afternoon waiting for a technician.
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INTERNET and EMAIL QUESTIONS
Will my e-mail address stay the same or will I need to change it?
Your e-mail address will need to be changed to username@mi-connection.com network address if you use a @roadrunner.com or an Adelphia email address. To initiate this change, go to www.mi-connection.com and click on MI-Connection Control Panel. You will be asked to enter your Time Warner Cable username and password. Your email at your old Time Warner address will remain available to you for 30 days, or until March 18, 2008, after you convert your email address. If you use an e-mail client like Outlook or Netscape and have your contacts saved there, they will remain there after the transition. If you have your contacts saved on the Time Warner network, you may transfer your contacts to your PC. Later you can transfer the contacts to your MI-Connection network should you choose to do so.
What is the new MI-Connection Homepage address and what features does MI-Connection offer its Internet customers?
The address is home.mi-connection.com or you may access it by clicking on the MI-Connection Login button from www.mi-connection.com. Our online community, free to high speed Internet users, provides access to multimedia and content creation features:
Streaming Audio & Video
Personal Media Storage
Personalized Portal Page
Site Builder
Desktop Tools
Blog and RSS Reader
Chat and Forums
E-Commerce Tools
Do you offer free Internet security downloads to your customers?
We do not offer an Internet security download to our customers at this time. We are exploring the option. While we do not recommend or support any particular security package, there are a number of free Internet security products available for you to consider.
What will happen to my personal home page, and/or pictures I have saved on my FTP account?
MI Connection will move personal home pages to our new network. The address to connect and change these pages will be different after this move. You can transfer your website to MI-Connection. Go to home.mi-connection.com for instructions.
Will the email I have on my computer be lost?
If you are using an email client such as MS Outlook, MS Outlook Express, Eudora, or Thunderbird, your email should remain on your computer. If you check your email online (not through an email client) you will have access to your email for 30 days or until March 18, 2008, whichever is sooner, after you change your e-mail address to the username@mi-connection.com format. To initiate this change, go to www.mi-connection.com and click on MI-Connection Control Panel.
Will I be able to use Outlook/Outlook Express as my email client?
Yes. It will have a POP3 account with IMAP options. Network storage will be limited to 100 Megs. You will also have the option to use webmail interface.
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MISCELLANEOUS QUESTIONS
Will the congressional-mandated switch to digital TV in 2009 affect my MI-Connection service or my account?
No. Televisions viewers who own analog TVs that are hooked up to a cable or satellite service should not be affected by the February 17, 2009, cut-off date for analog broadcasting.
ABOUT THE DIGITAL (DTV) MANDATE
Congress mandated that the last day for full-power television stations to broadcast in analog would be February 17, 2009. Over-the-air TV broadcasts will be in digital only after that date. If you have one or more televisions that receive free over-the-air television programming (with a roof-top antenna or “rabbit ears” on the TV), the type of TV you own is very important. A digital television (a TV with an internal digital tuner) will allow you to continue to watch free over-the-air programming after February 17, 2009. However, if you have an analog television, you will need a digital-to-analog converter box to continue to watch broadcast television on that set. This converter box will also enable you to see any additional multicast programming that your local stations are offering.
To help consumers with the DTV transition, the Government established the Digital-to-Analog Converter Box Coupon Program. The National Telecommunications and Information Administration (NTIA), a part of the Department of Commerce, administers this program. Every U.S. household is eligible to receive up to two coupons, worth $40 each, toward the purchase of eligible digital-to-analog converter boxes. You will be able to request the coupons beginning in January of 2008. The coupons may only be used for eligible converter boxes sold at participating consumer electronics retailers, and the coupons must be used at the time of purchase. Manufacturers estimate that digital-to-analog converter boxes will sell from $50 to $70 each. This is a one-time cost. For more information on the Digital-to-Analog Converter Box Coupon Program, visit the NTIA’s website at www.ntia.doc.gov/dtvcoupon, or call 1-888-388-2009 (voice) or 1-877-530-2634 (TTY).
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