Although MI-Connection provides some of the fastest network speeds available in the home today, there are some steps you can take to ensure the best Wi-Fi speeds possible.
Download a handy guide here.
ISSUE: The light on the modem keeps flashing. (ready, sync, online,and cable should all be solid).
SOLUTION: Check all cable connections. Reset your modem by powering off your modem, computer and anything else that may beconnected. Wait 30 seconds, power the equipment back on — one at a time starting with the modem and ending with the computer. If the problem persists, contact us.
ISSUE: I can’t get online.
SOLUTION: Check all cable connections and confirm that your browser is configured correctly. If there are other PCs in the home,try them to. Also try using another browser if you have one.
ISSUE: I can connect to the Internet, but it doesn’t seem to be working as fast as usual.
SOLUTION: Has your anti-virus software been updated recently? Make sure your computer is virus free.
ISSUE: The modem is plugged in, but the power light is off.
SOLUTION: Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a powerstrip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Check the outlet by plugging in another device (such as a lamp). Finally, check the fuse or circuit breaker panel.
ISSUE: I don’t have a dial tone when I pick up my phone.
SOLUTION: In order for telephone service to be functional, telephone service must have been purchased from MI-Connection and configured on your modem. The following steps should help in identifying the source of the problem.
ISSUE: My TV screen is completely blank and there is no sound.
SOLUTION: Your TV set is probably not receiving electrical power. Make certain the TV set is turned on, plugged in and is not controlled by an “on/off” wall switch. Also, try making sure the DVD/Blu-rayplayer is turned off.
ISSUE: My TV is on, but I have no picture and no sound or my screen is fuzzy and scrambled.
SOLUTION: This could be caused by a variety of reasons.
Do you have a digital box? If a digital box is connected to your TV, try these steps:
Is your DVD/Blu-ray Player connected to your TV? If so, try these steps:
ISSUE: I am getting a scrambled picture.
SOLUTION: Try these three steps:1. If the TV is connected to a DVD/Blu-ray player, try theseoptions:A) Make sure the DVD/Blu-ray player is on channel 3 or 4.B) Confirm that the <3/4> switch is in the correctposition. Locate the switch on the back of the DVD/Blu-ray player and set it to <3>.2. Finally, if a converter is connected to your TV, makesure the TV is on channel 3.
ISSUE: There is snow on all of my channels.
SOLUTION: First, try tightening any loose connectors on thecables connected to the TV and DVD/Blu-ray player. Also, makesure that the DVD/Blu-ray player is turned off. Try connecting directly to the TV. If this does not solve your problem, just give us a call, and we will have a service technician come to your home to fix the problem.
ISSUE: My power has gone off recently and I am now missing some of my channels.
SOLUTION: This could be a TV programming problem. Go to the Menu on your television set. Select auto program or set up.Your TV will search for all available channels.
ISSUE: My remote control doesn’t work.
SOLUTION: Make sure you are aiming the unit at theTV/CONVERTER. Also, check the batteries to make sure they still work. Finally, try checking the “cable” setting on your TV and make sure it is set to “cable” or “CATV.”
ISSUE: I’m only getting channels 2-13.
SOLUTION: Your TV set is probably programmed to receive only“off air” or “antenna” signals. Try re-programming it to receive“CATV” or “cable”. Or, you can try running the “auto-program”feature on your TV set to correct the problem.
ISSUE: I have no sound with the converter.
SOLUTION: Check the mute button on the remote control. Also, ifyou are trying to increase the volume, make sure you are using the converter remote and not the television remote. If using component cables or HDMI cable, make sure your settings are set to the appropriate selection. If using component then the selection will be Dolby Digital. If HDMI then choose HDMI. If there is a 3rd party piece of equipment (ex. home theater) bypass that and test from the cable box to the TV.