General Laborers for Fiber Optic and Coax Plant Replacement, Maintenance, and New Build construction. Primary duties will include assisting in the construction fiber optic and coax plant, digging trenches, site restoration, cable handling and all other tasks involved in utility construction. Applicants for this position should have a high school diploma, CDL license is a plus, and must have the ability to perform and learn all duties of Utility construction to specifications as needed or instructed. Overtime may be required. Previous experience in a utility construction environment is preferred.
The Technician will be responsible to perform service Installations for cable TV, High-Speed Internet and digital phone service (VoIP). This person will also responsible for upgrades, downgrades, as well as disconnection of services. Also required is the ability to troubleshoot a customer's system in order to isolate, repair, and service related problems. A fundamental part of this position is the ability to educate customers on how to properly operate the equipment and services installed. Must be able to work in all weather conditions, outside year round. Must be able to lift, carry and safely handle a 70 lb. 28 foot extension ladder. Ability to use power tools is required. Must be able to work weekends and overtime if needed.
Customer Service Representatives. In this position you will be responsible for responding to customer inquiries, promote and sell products and services, answer billing inquiries, and resolve problems. Customer interaction will be by phone and face to face. Candidates should be skilled in word, excel, outlook and other computer programs. Good dicision making skills are a must. Must enjoy working with the public. This is a fast paced office where teamwork is a expected. Previous customer service experience and/or telecommunications knowledge is a plus. Must be able to work weekends and overtime may be required.
Only people who are team oriented, have excellent customer service skills, and are committed to providing high quality work will be considered for these positions.
Applicants should have a high school diploma or equivalent.
Applicants must be able to pass drug test and background check. MI-Connection offers a competitive salary and benefits package. MI-Connection is an equal opportunity employer.