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Career Opportunities

Career Opportunities

MI-Connection is currently seeking to fill the following positions: 

Network Operations Specialist - Part-Time 

Maintenance Technician - Full Time 


1. NETWORK OPERATIONS SPECIALIST - PART TIME SATURDAY AND SUNDAY 9 AM - 7 PM

Position Purpose 

Provides professional level technical and customer service support. Dispatches technicians when needed and provides technician routing and scheduling for customers . 

Duties and Responsibilities

  • Handles technical and customer support calls including tier 2 video support.
  • Handles customer and vendor scheduling and rescheduling of appointment and service calls.
  • Utilizes various diagnostic and provisioning tools to assist customer service, technicians, vendors and customers. 
  • Reviews pending work orders to identify issues that can be cancelled or resolved over the phone.
  • Assists with technician scheduling and routing to best meet the customer's needs. 
  • Monitors and dispatches technicians to commercial and residential properties when needed and assures they stay on schedule. 
  • Coordinates with technicians to manager productivity, advise schedule changes, move equipment to and from accounts and verify two way communications. 
  • Analyzes data from a variety of online diagnostic tools. 
  • Responds to emails from customers and various departments within the organization.
  • Keys in orders, adds and removes equipment from accounts. 
  • Handles escalations when requested  
  • Other duties as assigned

Knowledge, Skills and Abilities

  • Ability to explain the functions and features of all company products and services. 
  • Considerable knowledge of personal computer and mobile device setup, configuration and support.
  • Advanced communication and analytical skills in order to communicate effectively with customers and colleagues.
  • Ability to work in a demanding fast paced environment that requires multitasking with an ability to provide concise feedback. 
  • General Knowledge of word processing, excel and presentation software.
  • Working knowledge of general office procedures, practices and equipment 
  • Ability to understand and follow written and oral instructions
  • Ability to establish and maintain effective working relationships with officials, department managers, employees, general public and vendors

Physical Requirements

Must be able to perform the physical life functions of  fingering, grasping, talking, hearing and repetitive motions.

Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or constantly to lift, carry, push or otherwise move objects.

Must possess the visual acuity to prepare and analyze data and figures, computer terminal, extensive reading, inspect, analyze, and repair network equipment and other technology.

Minimum Education and Experience

High school diploma or GED. Minimum one – two years experience in wiring or construction. Previous experience in troubleshooting or installation preferred and cable industry a plus; or a combination of education and experience.


2. INSTALLATION AND SERVICE TECHNICIAN

Position Purpose

Perform installation and service of cable, Internet and voice services to residential and commercial customers in both coax and FTTU platforms.  Troubleshoot and resolve issues with cable from tap to home including customer premises equipment, customer owned equipment and any and all cables, connectors, and splitters that are causing performance and reliability issues with services. 

Duties and Responsibilities

  • Performs installation and service of residential and commercial CATV/Broadband services.
  • Installs and maintains interior and exterior cable wiring and hardware for the reception of services
  • Insures all wiring is installed in compliance with all National, Local and Company policies, codes and procedures.
  • Performs connects, disconnects, service calls, upgrades and relocates.
  • Installs additional outlets and install or remove equipment as needed.
  • Assures proper signal levels and picture quality.
  • Operates company vehicle in a safe and responsible manner.
  • Maintains accurate records including time worked, gas consumption and properly record all required information on data devices and/or work orders.
  • Responsible for making decisions in order to restore services to normal operational functions.
  • Analyze hazardous conditions to prevent damaging electrical, gas and water lines.
  • Provide explanations or educate customer on all functions of equipment.
  • Operate, diagnose and analyze data from signal level meters and various online tools.
  • Work in attics or crawlspaces.
  • Other duties as assigned

Knowledge, Skills and Abilities

  • Ability to explain the functions and features of all Company products and services.
  •  Considerable knowledge of personal computer and mobile device setup, configuration and support.
  •  Ability to make cable connections in tight spaces by bending, reaching or twisting.
  •  Strong communication and analytical skills in order to communicate effectively with customers.
  •  Knowledge of RF network design, including cable attenuation and wiring design parameters.
  •  Ability to troubleshoot equipment and network.
  •  Ability to move around obstacles by climbing over and around them. 
  • Ability to operate basic hand tools and other machinery. 
  • Understand and utilize all PPE and tools and test equipment assigned in order to assure it remains in good working condtiion
  • Maintain and care for all assigned equipment in order to assure it remains in good working conditio
  • Ability to carry and use a 28’ fiberglass ladder.
  • Ability to make decision with little or no supervision.
  • Ability to understand and follow written and oral instructions.
  • Willingness to work in a variety of weather and environmental conditions     
  • Must be able to work overtime as needed.

Physical Requirements

Must be able to perform the physical life functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing and repetitive motions.

Must be able to perform heavy work exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Must possess the visual acuity to  assembly or fabrication of parts at distances close to the eyes; performing mechanical or skilled trades tasks of non-repetitive nature such as carpenters, technicians, service people, plumbers, painters, mechanics, etc.; operator of trucks, forklifts, cranes or other equipment; determine the accuracy, neatness and thoroughness of the work assigned.

Must be able to work in close quarters, crawlspaces, shafts, man holes, small enclosed rooms, small sewage and waterline pipes and other areas which could cause claustrophobia; narrow aisles or passageways.

Must be able to work outdoors in all types of weather conditions; outdoor experience preferred.

Minimum Education and Experience

High school diploma or GED. Minimum one – two years experience in wiring or construction. Previous experience in troubleshooting or installation preferred and cable industry a plus; or a combination of education and experience.


Recruitment 

Download the employment application here.

Applicants must be able to pass drug test and background check. MI-Connection offers a competitive salary and benefits package. MI-Connection is an equal opportunity employer.

Please send resume and application to This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or fax to 704-663-0667 via mail PO Box 90 Mooresville, NC 28115





Primary duties are to perform wiring and trouble solving on installation and repair services at residential and business premises, as well as on the system itself. Perform these duties in a professional and proficient manner to ensure quality and reliable operations. Have knowledge and ability to properly explain how to operate all devices associated with MI-Connection services.

Service Technician's primary responsibilities include, but may not be limited to:

  • Install aerial and underground wiring to customer’s premise.
  • Install coaxial and network inside wiring in customer’s equipment by using crawl spaces, basements and attics and perform wall-fish tasks as required.
  • Connect coaxial and network wiring to CATV, MTA, network and Voice CPE equipment for proper operation to satisfy customer’s request.
  • Perform trouble shooting of any problem from inside equipment to amplifier.
  • Trouble shoot and repair main line cables (feeder, trunk, express, etc.) and replace amplifiers and power supplies, CATV, Data and voice installations in homes and businesses.
  • Monitor installation and plant for signal leakage and correct any problems found.
  • Perform other tasks as may be required to assist MI-Connection in carrying out its customer service mission, goals and objectives, as circumstances may dictate. This includes the short-term assignment to a wide range of other job functions and responsibilities, which may be needed in situations where the loss of service to customers is threatened or restoration of service is required.

    Primary duties are to perform wiring and trouble solving on installation and repair services at residential and business premises, as well as on the system itself. Perform these duties in a professional and proficient manner to ensure quality and reliable operations. Have knowledge and ability to properly explain how to operate all devices associated with MI-Connection services.

    Service Technician's primary responsibilities include, but may not be limited to:

    • Install aerial and underground wiring to customer’s premise.
    • Install coaxial and network inside wiring in customer’s equipment by using crawl spaces, basements and attics and perform wall-fish tasks as required.
    • Connect coaxial and network wiring to CATV, MTA, network and Voice CPE equipment for proper operation to satisfy customer’s request.
    • Perform trouble shooting of any problem from inside equipment to amplifier.
    • Trouble shoot and repair main line cables (feeder, trunk, express, etc.) and replace amplifiers and power supplies, CATV, Data and voice installations in homes and businesses.
    • Monitor installation and plant for signal leakage and correct any problems found.
    • Perform other tasks as may be required to assist MI-Connection in carrying out its customer service mission, goals and objectives, as circumstances may dictate. This includes the short-term assignment to a wide range of other job functions and responsibilities, which may be needed in situations where the loss of service to customers is threatened or restoration of service is required.
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