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MI-Connection HD Verified

Only Internet Provider in the Region Says Google

 

Mooresville, N.C. – MI-Connection, the cable and telecommunications system owned by the towns of Mooresville and Davidson, has recently been categorized as HD Verified by the Google Video Quality Report and is the only Internet provider in the region to achieve this ranking. This is true for all MI-Connection service areas, Mooresville, Davidson and Cornelius.

The Google Video Quality Report measures the video consumption and streaming quality of Internet providers across the country by zip code.  It then compares the steaming quality of each provider. Compared to top service providers in each area, MI-Connection came out ahead in each zip code with an HD ranking while their larger competitors achieved standard definition grade.

“This ranking is very exciting for us”, says David Auger, CEO of MI-Connection.  “It proves that we work hard to provide the best experience possible for our customers. This is what we strive for every day.”

To see the Google Video Quality Report, visit http://www.google.com/get/videoqualityreport/.

MI-Connection also has one of the fastest residential Internet speeds in the area offering Warp Speed Broadband with a download speed of up to 60Mbps and upload speed of up to 10Mbps.

To learn more about the community-owned communications company and the products and services they offer, visit www.mi-connection.com.

ABOUT MI-Connection

MI-Connection is the community-owned and locally operated communications system proudly serving the towns of Mooresville, Davidson and Cornelius in the counties of Mecklenburg and Iredell in North Carolina. MI-Connection offers a Triple Play of Services including Cable TV, High-Speed Internet and Phone for both residences and businesses. For more information, visit www.mi-connection.com.

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FOR IMMEDIATE RELEASE

January 28, 2014

 

MI-Connection Board of Directors Meets:

Financial Data Positive

DAVIDSON, N.C. – On Thursday, January 23, the MI-Connection Board of Directors met to review second quarter financial results, and share strategies for improving results and managing expenses to have a positive impact on MI-Connection’s bottom line.

MI-Connection CEO David Auger presented financial results of the second quarter of fiscal year 2014 as compared to the second quarter of fiscal year 2013. Total revenue is up 10.4%, EBIDA (Earnings before interest, depreciation and amortization, a key metric used by cable operators to measure performance) is up 24.9%, cost of goods sold (COGS) is up 11.3%, revenue generating units (RGUs) are up 5%, and customer relationships have grown 4.4% in Q2 FY14 versus Q2 FY13.

Cost of goods sold (COGS) consists of four primary elements: video programming expenses, telephone switching fees, internet transport feeds and bad debt. Video programming expenses make up about 80% of COGS. Cost of goods sold was higher than the same period a year ago by $188,417 or 11.3%. $101,545 of this variance was attributable to video programming rate increases, $52,275 was related to additional costs to service new subscribers in phone and data, and $34,597 was due to increased bad debt (non-payment of bills).

Auger outlined the company’s key strategies to improve their overall performance:

  • Sell to more residential customers
  • Sell more products to existing and new customers
  • Increase monthly revenue per existing product unit
  • Become the market leader for commercial services
  • Continuous re-engineering of operations to become more efficient

“We’ve been successful in controlling expenses by bringing operations in-house, re-engineering operations and negotiating service contracts, while providing excellent products and customer service to the residential and commercial markets,” said Auger. “The reality is that we still have debt, but our free cash flow gains, which is the amount MI-Connection contributes to debt payments, clearly show the path to self-sustainability.”

MI-Connection staff in Mooresville handle over 55% of customer service calls and Bristol Virginia Utilities (BVU) handles overflow volume and after-hours calls. MI-Connection will hire additional customer service representatives to bring 100% of calls in-house by July 1, reducing cost and improving service.

MI-Connection has negotiated new cost-savings contracts with technical support and billing systems vendors, all to take effect July 1. Service and functionality will improve, and expenses will decline.

Bill Sykes was installed as a new member of the MI-Connection board. He replaces Cornelius Commissioner Jim Duke, who resigned from the MI-Connection Board of Directors after he was elected.

 

FOR IMMEDIATE RELEASE

October 16, 2013

Mooresville Graded School District Partners with MI-Connection

Providing Internet Access for Eligible MGSD Households

MOORESVILLE, NC - The Mooresville Graded School District announced Tuesday it has partnered with MI-Connection Communications to provide the opportunity for every qualifying family in the MI-Connection service area to receive free 3Mbps X 1Mbps Internet during the school year. The program is called Internet REACH (Reach Every Available Community Household). To qualify for the program, the household must have at least one child in the fourth grade or higher enrolled in the Mooresville Graded School District who has applied and is eligible for the National School Free and Reduced Lunch program.

“We are incredibly excited about this partnership with MI-Connection which will provide connectivity to any qualifying MGSD student that currently does not have broadband access at home,” said Superintendent Dr. Mark Edwards. “We may be the first school district in the nation to provide students a digital connection from both home and school. When we talk about every child, every day, this effort brings our motto to life!”

“It is a proud day for Mooresville as we witness another opportunity where our community is working together to improve the lives of residents,” said Mayor Miles Atkins. “The Town’s ownership of MI-Connection and the working relationship we have with the Mooresville Graded School District makes such partnerships possible.”

“There is no doubt that in today’s environment access to the Internet is crucial to the success of students”, said David Auger, CEO of MI-Connection. “By partnering with the Mooresville Graded School District with Internet REACH, we are opening up the world to these students that will lead to brighter future for them and our community as a whole.”

Initial sign-up dates for the program are October 21, 22 and 24 from 5 – 7 p.m. at Broad Street United Methodist Church. Parents must bring their letter of eligibility from the school, along with a one-time installation fee of $20. After October 24, sign-ups will take place at the MI-Connection customer service center, 435 South Broad Street, during business hours.

For more information, contact: Tanae McLean, MGSD Public Information Officer, (704) 658-2543; Kim Sellers, Town of Mooresville Public Information Officer, (704) 799-4011; Ellen Baker, MI-Connection, (704) 360-1803.

For Immediate Release

September 10, 2013

Contact: Ellen Baker

(704) 360-1803

This e-mail address is being protected from spambots. You need JavaScript enabled to view it


 

MI-Connection Partners with E2D

Eliminating the Digital Divide in Davidson

MI-Connection announced Tuesday it has partnered with three other local organizations to help support the recently formed E2D project in Davidson. E2D is an organization founded by a local middle school student, Franny Millen, by asking two simple questions: How can all kids in our school do their homework and projects successfully if some of their families are too poor to own digital technology? What can we do to help?

M-Connection, Lowe’s Corporation, Davidson College and Ada Jenkins responded to Franny’s call – joining forces to eliminate the digital divide in Davidson by donating time, talent and treasure. Thus, E2D was born. MI-Connection is partnering by offering these families a discounted high-speed Internet connection.

 

“There is no doubt that in today’s environment access to the Internet is crucial to the success of students”, said David Auger, CEO of MI-Connection. “By offering a low-cost option, we are opening up the world to these students that will lead to brighter future for them and our community as a whole.”

Statistics provided by the NC Department of Public Instruction state that “economically challenged” students pass end-of-grade exams at a rate of only 59% while others pass at a rate of 95%. The E2D mission is to narrow this gap by eliminating the digital divide.

To find out more about E2D and how you can help, visit www.E-2-D.org

ABOUT MI-Connection

MI-Connection is the community-owned and locally operated communications system proudly serving the towns of Mooresville, Davidson and Cornelius in the counties of Mecklenburg and Iredell in North Carolina. MI-Connection offers a Triple Play of Services including Cable TV, High-Speed Internet and Phone for both residences and businesses. For more information, visit www.mi-connection.com.

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For Immediate Release:

February 11, 2013: Davidson, NC;

The Business Center @ South Main Square will host an open house on Tuesday, February 19th

The Business Center @ South Main Square will host an open house on Tuesday, February 19th 4:30pm -6:00pm to showcase its newly installed MI-Connection video conferencing technology. The only one of its kind in the Lake Norman area, the system offers dynamic, high quality audio and video and has the capability to connect up to three locations simultaneously.

“We’re thrilled to be able to partner with MI-Connection to provide video conferencing,” says Kathleen Rose, Manager of the Business Center @ South Main Square. “Research shows that more businesses than ever are working from satellite locations and that many key personnel are telecommuting. The purpose of The Business Center is to provide needed resources for the business community in the Lake Norman area and our new video conferencing facility is really helping us meet that objective.”

David Auger, President of MI-Connection agrees. “We are extremely pleased to be able to provide businesses and residents in the Lake Norman area with teleconferencing services. We recognize the demand and are happy to help address it in such a convenient location.”

Located in the in the heart of Davidson’s South Main Street Arts District, The Business Center offers a unique business membership that includes affordable office suites, hourly and daily rates on conference rooms and high speed internet access. Members also have access to an on site post office with a Main Street Davidson address, expanded concierge business services, use of common areas, work areas and services including the teleconferencing center, marketing, printing, packaging and shipping services.

The February 19 event is free and open to the public.

The Business Center @ South Main Square is located at 442 South Main Street in Davidson, within walking distance of restaurants, shops and Davidson’s Town Green. Learn more at

 

For more information:

Allison Elrod

Allison Elrod Marketing & Publicity

704.202.6977

MI-Connection Board of Directors Share Excellent Results and Product Updates

The MI-Connection Board of Directors met Thursday, January 24 at Davidson town hall to share their Q2 2013 results, new product and marketing campaign updates.

In comparing results of Q2 2012 to Q2 2013, revenues are up by 4.2% for the quarter. Expenses are down 4.4%. Earnings before interest, depreciation and amortization (EBIDA), a key metric used by cable operators to measure performance, has increased by 85.3%. Q2 2012 shows the second highest Q2 net gain in total revenue generating units (RGUs) and customer relationships. “We are tracking really well and results look very healthy; we’ve seen an increase in customers over the past six quarters,” stated MI-Connection CEO David Auger during his presentation to the board. The cost of goods sold is increasing, but is well below the rate of programming increases.

MI-Connection upgraded their internet technology for all residential customers in Davidson, Cornelius and Mooresville. For no extra charge and with no modem rental fee, subscribers now receive enhanced download and upload speeds. MI-Connection is proud of their investment in technology and has launched the fastest available residential broadband product in this market, “Warp Speed Broadband,” a 60MB downstream and 10MB upstream offering.

In February 2013, subscribers will get TV Everywhere as a value-added component. TV Everywhere enables subscribers to view specific, archived programming on iPads and other mobile devices. Initial programming to be launched is still being determined.

In March 2013, customers will be able to access a new video-on-demand platform, which will enable viewers to select from a wider variety of pre-loaded programming, offering a better user-interface, increased reliability, and more high-definition choices.

MI-Connection has partnered with the Business Center at South Main Square located at 442 South Main Street in Davidson to offer video-conferencing services. There will be an open house on February 19 to showcase the product.

MI-Connection is currently re-negotiating their programming agreement with WCNC (an NBC affiliate), who is demanding a 161% increase in 2013 over 2012. “We may be forced to drop them,” commented Auger.

MI-Connection launched the second phase of their advertising campaign last week, emphasizing the community-owned, buy-local aspects of the business, in addition to the extensive and high-quality products the company offers. This campaign features testimonials from MI-Connection customers.

“Our customer service sets us apart,” said Chairman of the Board John Venzon, as he thanked the board and staff for their hard work. “Our technology improvements and offerings are very exciting.”

For more information on MI-Connection and services available, please visit: www.mi-connection.com.


FOR IMMEDIATE RELEASE

December 10, 2012

 

MI-Connection Increases Internet Speeds For All Residential Customers 

 

DAVIDSON, N.C. – MI-Connection, the cable and telecommunications system owned by Davidson and Mooresville, is increasing Internet speeds for all residential customers at no extra charge and with no modem fees. On December 10, 2012, the Internet download and upload speeds for residential subscribers increased an average of 80%.  In addition, MI-Connection launched the fastest residential broadband product available in the market -- a 60MB downstream and 10MB upstream product called Warp Speed Broadband..

The new speeds are listed below:

Current Speed                       New Speed

1 X 384                                   4 X 1              

3 X 1                                       4 X 2              

8 X 4                                       10 X 5            

12 X 4                                     15 X 5            

16 X 4                                     20 X 5            

20 X 4 and 20 X 5                  30 X 10          

50 X 5                                     60 X 10  (New Warp Speed Broadband Internet – fastest in the market – hands down!)

 “It’s like we’ll be going from four single-lane highways to one 4-lane super-highway to allow faster internet speeds for our customers,” said David Auger, CEO of MI-Connection.

 For more information on MI-Connection, please visit www.mi-connection.com.

FOR IMMEDIATE RELEASE

October 26, 2012

 Contact: Cristina Shaul

Public Information Officer

Office: 704 940-9602

Cell: 704 431-5283

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

www.townofdavidson.org

 

MI-Connection Board of Directors Boast Excellent Results and

New Plans for Future 

 DAVIDSON, N.C. – The MI-Connection Board of Directors met Thursday, October 25 at Davidson’s town hall to share their external audit report, Q1 2013 results, new product launches and new marketing campaign.

 Auditors Dixon Hughes Goodman LLP, certified public accountants and advisors, completed their audit of MI-Connection’s 2012-2013 fiscal year. The report shows a good, clean audit. “This is the first year of having finance and accounting in-house, so I’m really proud of these positive results,” said CEO David Auger.

 In comparing results of Q1 2012 to Q1 2013, revenues are up by 6.5% for the quarter. Expenses are down 8.7%. Earnings before interest, depreciation and amortization (EBIDA), a key metric used by cable operators to measure performance, has increased by 148%. In Q1 2013 compared to Q1 2012, total revenue generating units (RGUs) are up by 4.3% and there is growth in customer relationships. “We have gained in every product category! Our competitors can’t say this,” stated Auger.

 MI-Connection plans to launch several new products to benefit its customers: a new video-on-demand platform, enhanced Internet Technology, and TV Everywhere. MI-Connection already offers video-on-demand, which is very popular with subscribers, and is investing in a new platform that offers more storage for programming, a better user-interface, increased reliability, and more high-definition offerings.

 In November 2011, MI-Connection upgraded technology for Davidson and Cornelius residents, and this year they are upgrading internet service for residents in Mooresville. In December, for no extra charge and with no modem rental fee, subscribers will receive enhanced download and upload speeds. MI-Connection is proud of their investment in technology. “It’s like we’ll be going from four single-lane highways to one 4-lane super-highway to allow faster internet speeds for our customers,” said Auger. Additionally, they will launch the fastest available residential broadband product in this market, a 60MB downstream and 10MB upstream offering.

 In January 2013, subscribers will get TV Everywhere as a value-added component. TV Everywhere enables subscribers to view specific, archived programming on iPads and other mobile devices. Initial programming will include Big Ten To Go, Speed 2, HBO Go, and Fox Broadcasting, and will be available based on each subscriber’s programming package.

 MI-Connection has reached an agreement with Langtree on the Lake to be the residential and commercial provider of video, voice and data services for Phase I near exit 31 off of Interstate 77. “We are very excited to be part of this unique development,” said Auger.

 MI-Connection launches their new “Straight Talk” advertising campaign today, emphasizing the community-owned, buy-local aspects of the business, in addition to the extensive and high-quality products the company offers. The campaign was created by Mooresville residents, Dave and Kelly Sopp, a marketing team whose talents include brand strategy, design, illustration, writing, advertising for print, TV, web and radio, and product and packaging design. They will be doing a targeted marketing campaign of advertising and direct mail to increase subscribers for MI-Connection.

 Chairman of the Board John Venzon thanked the board and staff for the great results and commented that they “are going from questions of why our towns got into this service to being the clear winner in the marketplace – we’ve got the fastest internet speeds in this footprint, our customer service is top-notch, we have better technology, better programming and better marketing. Our ship is sailing in the right direction and we’re full-steam ahead.”

 For more information on MI-Connection and services available, please visit: www.mi-connection.com.

 

 

  

For Immediate Release:

 November 9, 2012; Davidson, NC. The Business Center at South Main Square announces two strategic partnerships: MI-Connection and PostNet of Davidson add video-conferencing and concierge business services to the list of business tools available to small and home-based businesses at The Business Center.

South Main Square will extend its menu of services for small businesses this month, adding video-conferencing and on site shipping, printing and design services to a growing list of business amenities available at The Business Center on Main Street in Davidson.

“We’re thrilled to be able to partner with MI-Connection and PostNet of Davidson to provide these services for local small businesses,” says Kathleen Rose, Manager. “Research shows that more businesses than ever are working from satellite locations and that many key personnel are telecommuting. The Business Center was conceived to provide needed resources for the business community in the Lake Norman area and these new services will help us meet that objective.”

Located in the in the heart of Davidson’s South Main Street Arts District, The Business Center offers a unique business membership that includes affordable office suites, hourly and daily rates on conference rooms and high speed internet access. Members also have access to an on site post office with a Main Street Davidson address, expanded concierge business services, use of common areas, work areas and services including the teleconferencing center, marketing, printing, packaging and shipping services. 

PostNet has been proudly serving the Davidson community from our Davidson Commons location for over 4 years,” says PostNet owner Ken Rodes. “We’re excited to extend our service and convenience to support the small businesses at The Business Center at South Main Square.”

David Auger, President of MI-Communication agrees. “We are pleased to partner with Kathleen Rose in her South Main Square location and to provide businesses and residents in the region with teleconferencing services. We recognize the demand for these services and are happy to help fill that demand.” 

The Business Center at South Main Square is located at 442 South Main Street in Davidson, within walking distance of restaurants, shops and Davidson’s Town Green. Learn more at www.southmainsquare.com.

FOR IMMEDIATE RELEASE

March 16, 2012

Contact: David Auger              

CEO

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

MI-Connection requests additional funding to continue year of unprecedented growth

March 16, 2012

 

DAVIDSON, N.C. – MI-Connection, Mooresville and Davidson’s state-of-the-art broadband system, has seen unprecedented customer growth in recent months. Costs associated with this growth, along with a number of other factors, will require the system to ask both towns for $1.1 million in additional funding this fiscal year.

The system’s growth in the first two quarters of this year has surpassed growth in all four quarters in the 2011 fiscal year (FY). The additional funding will allow continued customer gains and pay for several unusual expenses that are unique to the current year.

 

System officials discussed this additional funding at a board meeting on Thursday, March 15. MI-Connection board members also presented the system budget for FY 2013, which requests approximately $6.3 million from Mooresville and Davidson. That request is lower than the request for FY 2012. 

David Auger, MI-Connection’s CEO, said Thursday that MI-Connection has experienced four distinct challenges this year that have caused expenses to be higher and revenue lower than budgeted: 

  • Tremendous customer growth, which meant higher up-front costs: MI-Connection has seen tremendous growth in its first, second and the beginning of the third quarters for the 2012 fiscal year. Total customer net gains for video and high-speed data for the first two quarters of this year far exceed the combined prior three-year period of 2008-2011. That growth points to the system’s long-term success, but in the short term, it comes with a cost. For example, a new triple-play customer takes approximately 8 months to pay back the costs to acquire that customer.

  

  • A delayed transition from BVU control to MI-Connection control: The transition was originally scheduled to be complete on July 1, 2011, but it did not begin – and did so as a phased-in approach – until December 2011 because of an unavoidable delay in obtaining programming from a programming consortium. Obtaining the programming through a consortium was the most practical and cost-effective alternative compared to independently negotiating contracts with hundreds of channels. As a result of the delayed transition, the reduced BVU management fee was delayed by six months.

 

  • Billing adjustments that resulted in lower per-customer revenue numbers: The budget that was prepared for FY 2012 was based on data through March of 2011. After the budget was presented and approved, BVU discovered significant adjustments, previously undetected, in the billing system, thereby impacting 2012 budgeted customer revenues. Therefore, the system’s original budget for revenue for the year had to be reduced.

 

  • A 13th month of expenses: As operator, BVU was paying many of the system’s bills to third-party vendors then billing the system for these costs. When MI-Connection took over paying vendors directly, it had to pay what it owed to BVU and also pay bills for the current month as well. In effect, the system had a 13th month of expenses that had not been anticipated.

As a result, said Auger, MI-Connection is asking the towns of Mooresville and Davidson for an additional $1.1 million this fiscal year. None of this funding, said Auger, is being requested in order to cover growth deficits or operating and capital expenditures. In fact, the system is growing considerably faster than in previous years; in the first quarter of 2012, for example, the system gained more subscribers than it did during the entire previous year, and the second quarter and beginning of the third quarter results indicate that the growth trend is continuing.

 

Also at Thursday’s meeting, MI-Connection presented its budget for FY 2013, which includes funding requests from both Mooresville and Davidson: MI-Connection is asking for a total of $6,324,595 from both towns. Although this is more than the initial request from MI-Connection for FY 2012, which was $5,888,230, it is less than that initial request plus the secondary request of $1.1 million. 

Auger said Thursday that, despite this year’s significant challenges, MI-Connection’s new independence and its growth trends are very promising. “We are confident that this year’s unusual expenses are a one-time occurrence,” he said. “Our primary focus now is on offering value pricing, excellent customer service and a quality product, and we will work diligently to use these tools to provide for our customers and to grow our customer base so that the system can reach profitability as quickly as possible.”

 

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